Guidelines for Submitting Support Tickets – Disaster Support Information Center

Dear Community Members,

To ensure we can assist you efficiently and effectively, please follow these guidelines when submitting a support ticket. Your cooperation helps us provide timely and accurate information to address your needs.

Support Ticket Submission Rules

No Spam or Sales Pitches
- Please refrain from sending unsolicited promotions, advertisements, or irrelevant content.
- Our support system is dedicated solely to addressing genuine requests and concerns related to community recovery efforts.
Provide Detailed Information
- Location Details: Include exact addresses or descriptions of the locations involved.
- Contacts: List the names of key individuals or organizations related to your request.
- Contact Information: Provide phone numbers, email addresses, and any other relevant contact details.
- Nature of the Request: Clearly describe the need or issue you’re reporting. The more specific you are, the better we can assist.
- Involved Parties: Mention all organizations or groups associated with the request.
Focus on Community Needs
- Ensure your request pertains to community assistance, resources, or information sharing.
- Personal assistance requests should be directed to the appropriate local agencies or organizations listed on our website.

How We Can Help

Information Provision: We offer accurate and up-to-date information on available resources, services, and contacts that can assist with your request.
Referral Services: While we cannot provide on-site or personal assistance, we can direct you to the organizations or authorities equipped to handle your situation.

Important Notes

Timeliness: Providing all necessary details upfront helps us respond more quickly.
Clarity: Clear and concise descriptions prevent misunderstandings and facilitate faster assistance.
Respect and Professionalism: Please maintain a respectful tone in your communications. Our team is here to help, and courteous interactions ensure a better experience for everyone.

Examples of Effective Support Tickets

Resource Request:
- “We need volunteers to assist with debris removal at 123 Main Street. Contact: John Doe, 555-1234, johndoe@example.com. The area has significant flooding damage, and we have elderly residents who cannot clear it themselves.”
Information Inquiry:
- “Is there a food distribution center available near Elm Street? Many families here are without access to transportation. Please advise on the nearest location and contact person.”

What to Avoid

Incomplete Information:
- Avoid vague requests like “Need help ASAP.” Without details, we cannot provide effective assistance.
Personal Assistance Requests:
- Do not submit tickets seeking personal favors or services. Instead, refer to our website for organizations that offer individual support.
Irrelevant Content:
- Refrain from including unrelated information or messages not pertinent to community support efforts.

We’re Here to Support You

Our goal is to empower you with the information and connections you need to navigate this recovery period successfully. By adhering to these guidelines, you help us maintain an organized and efficient support system that benefits everyone.

Please remember to check our I Am Open website daily for updates on resources, services, and important announcements.

Thank You for Your Cooperation

Your understanding and assistance are greatly appreciated. Together, we can ensure that help reaches those who need it most.

If you have any questions about these guidelines or need further assistance, please don’t hesitate to reach out through our contact form on the I Am Open website or fill out the ticket form here.

Let’s continue to support each other and rebuild our community stronger than ever.